At World Travel Studio, we value and respect your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you access or use our website, services, and products related to hotel bookings, experiences, and transfers. By using our website and services, you agree to the practices outlined in this policy.

Please read this Privacy Policy carefully to understand how your personal information is handled.

1. Information We Collect:

We collect two types of information from you:

A. Personal Information:

When you interact with us, you may provide certain personal information, including but not limited to:

● Full Name

● Email Address

● Phone Number

● Mailing Address

● Payment Information (Credit/Debit Card details, bank account details)

● Passport Information (in the case of international travel bookings)

● Booking Preferences (e.g., room type, special requests)

● Travel Details (e.g., travel dates, destination, accommodation preferences)

● Identification Information (e.g., National ID, Passport Number)

B. Non-Personal Information:

We may also collect non-personally identifiable information to improve our services, including:

● IP Address

● Browser Type

● Device Information

● Location Data (if location services are enabled on your device)

● Cookies and Similar Technologies (for tracking website activity, user preferences, etc.)

● Referral/Clickstream Data (from other websites or advertisements that link to our site)

2. How We Use Your Information:

We use the personal information you provide to:

● Process Your Bookings: To complete hotel, transfer, or experience bookings, including payment processing.

● Customer Support: To address your queries, requests, or grievances and provide customer service.

● Communication: To send booking confirmations, reminders, updates, offers, and other relevant communications related to our services.

● Personalization: To customize the services and offers we provide based on your preferences and past bookings.

● Marketing and Promotions: To send you promotional emails, offers, or newsletters, subject to your preferences or consent.

● Service Improvements: To enhance your experience on our website and improve our services, including troubleshooting, analyzing usage patterns, and conducting customer satisfaction surveys.

● Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information:

We may share your personal information under the following circumstances:

● With Service Providers: We share your information with third-party suppliers, such as hotels, transportation providers, and tour operators, necessary for fulfilling your booking. These third-party service providers are bound by their privacy policies and are required to protect your data in accordance with applicable laws.

● With Payment Processors: For processing payments, we may share your payment information with trusted payment processors. These processors use encryption to protect your sensitive data.

● With Affiliates and Partners: We may share your data with our affiliates, marketing partners, or business partners for the purpose of improving the services we offer, sending marketing communications, or for other business purposes. You may opt-out of receiving marketing communications at any time.

● With Legal Authorities: If required by law, we may share your personal information with law enforcement agencies, government bodies, or other third parties as required to comply with legal obligations, respond to subpoenas or court orders, or protect our rights, safety, or property.

● With Business Transfers: In the event of a merger, acquisition, sale, or transfer of assets, your personal data may be transferred to the new entity. We will notify you of any such changes, and your data will remain protected under this Privacy Policy.

4. Security of Your Information:

We take the security of your personal information seriously and have implemented technical, administrative, and physical safeguards to protect it. These measures include:

● Encryption: We use SSL (Secure Sockets Layer) encryption technology to protect your payment and sensitive information.

● Secure Servers: We store your personal data on secure servers protected by firewalls and other security protocols.

● Access Control: We restrict access to your personal information to authorized personnel only.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. We encourage you to protect your account by using a strong password and by not sharing your login credentials.

5. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience on our

website. Cookies are small text files stored on your device to track your activity and preferences.

Types of Cookies We Use:

● Essential Cookies: Required for the operation of the website, such as session cookies.

● Analytical/Performance Cookies: Used to collect information about how visitors use our website (e.g., pages visited, time spent, etc.).

● Functional Cookies: Allow the website to remember user preferences and provide a more personalized experience.

● Advertising Cookies: Used to deliver targeted ads and measure the effectiveness of our advertising campaigns.

You can control the use of cookies by adjusting your browser settings. However, disabling cookies may affect your ability to use certain features of the website.

6. Your Rights and Choices:

You have the following rights regarding your personal data:

● Access: You may request access to the personal data we hold about you.

● Correction: You can request that we update or correct any inaccurate or incomplete information.

● Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.

● Opt-Out: You may opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

● Withdrawal of Consent: You can withdraw your consent to the processing of your personal data at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal.

● Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

● Complaints: If you believe we have violated your privacy rights, you may lodge a complaint with the relevant supervisory authority.

To exercise these rights, please contact us at joy@worldtravelstudio.com.

7. Data Retention:

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

8. Children's Privacy:

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe we may have collected personal data from a child under 18, please contact us immediately at joy@worldtravelstudio.com.

9. International Data Transfers:

As a global service provider, your personal information may be transferred to, and processed in, countries outside of your country of residence. By using our services, you consent to the transfer of your data to other countries where data protection laws may differ.

10. Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with the updated date at the top. We encourage you to periodically review this policy to stay informed about how we protect your data. Continued use of our services after any such changes constitutes your acceptance of the revised policy.

11. Contact Us:

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: joy@worldtravelstudio.com

Postal Address:

World Travel Studio

3B/004, Phoenix Paragon Plaza,

LBS Road, Kurla (W),

Mumbai - 400070, INDIA

This Privacy Policy is an integral part of the Terms and Conditions governing the use of our website. By using our services, you acknowledge and agree to the practices described in this policy.

This Disclaimer ("Disclaimer") governs your use of the World Travel Studio website ("Website") and any services, bookings, or information provided therein, including hotel bookings, transfers, and experiences. By accessing and using this Website, you agree to the terms outlined in this Disclaimer. If you do not agree with any part of this Disclaimer, please do not use this Website.

1. General Information

The information provided on this Website is for general informational purposes only. World Travel Studio makes reasonable efforts to ensure the accuracy, completeness, and reliability of the information provided. However, we do not guarantee or warrant the accuracy or completeness of the content, nor do we assume any responsibility or liability for errors, omissions, or inaccuracies. World Travel Studio is an intermediary and booking platform for hotels, experiences, and transfers. We work with third-party suppliers, including but not limited to hotels, transportation providers, and tour operators. While we strive to ensure the quality and reliability of these suppliers, we do not control or endorse the services, products, or content provided by third parties. Therefore, we cannot be held responsible for any actions, errors, omissions, or negligence by these third-party service providers.

2. Availability of Products and Services

The availability of products and services (including hotels, experiences, transfers, etc.) listed on the Website may vary and is subject to change without prior notice. Prices, offers, and availability are also subject to change based on the availability of services and the policies of third-party suppliers.

World Travel Studio does not guarantee that any particular service or product will be available at any given time. If you attempt to make a booking and a service or product is unavailable, we will inform you as soon as possible, and you may be offered alternative options or a refund.

3. Limitation of Liability

To the fullest extent permitted by applicable law, World Travel Studio, its affiliates, partners, employees, agents, and suppliers shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of:

● Your use or inability to use the Website or services

● Any errors or omissions in the content or information on the Website

● Any delay, cancellation, or modification of travel arrangements

● Issues related to third-party suppliers, including hotel accommodations, transportation, and experiences

World Travel Studio’s total liability, in any case, shall be limited to the total amount paid by you for the specific booking or service giving rise to the claim, or INR 1000 (One Thousand Rupees), whichever is lower. (if applicable under our terms and conditions)

4. No Warranty

The Website and services are provided "as is" and "as available." World Travel Studio makes no representations or warranties of any kind, express or implied, regarding the operation or availability of the Website, its content, or services. We disclaim all warranties, including but not limited to:

● Warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights

● That the Website will be uninterrupted or error-free

● That any defects or errors in the Website will be corrected

● That the Website or services will meet your expectations or requirements.

We do not warrant or make any representations about the accuracy, reliability, completeness, or correctness of the information, services, or products provided by third-party suppliers featured on the Website.

5. Third-Party Links and Content

The Website may contain links to third-party websites or content that are not owned or controlled by World Travel Studio. These links are provided for your convenience and may lead to services or content that are outside our control. World Travel Studio does not endorse, control, or take responsibility for any third-party websites, services, or content. You access third-party websites or services at your own risk, and any transactions or agreements made with third-party suppliers are solely between you and those suppliers.

6. Booking Terms and Conditions

All bookings made through the Website are subject to the specific terms and conditions of the relevant third-party suppliers (hotels, transportation companies, experience providers, etc.). These suppliers may have their own rules regarding cancellations, refunds, alterations, and other aspects of the service. It is your responsibility to familiarize yourself with and abide by the terms and conditions of these suppliers before making a booking.

World Travel Studio is not responsible for any dispute or issue arising from the terms or conditions imposed by third-party suppliers.

7. User Responsibilities

As a user of the Website, you are solely responsible for ensuring that the information you provide is accurate, complete, and up-to-date. You are also responsible for ensuring that youhave the legal authority to make the booking on behalf of yourself or any third party you may represent.

You agree not to engage in any unlawful or prohibited activities related to the use of this Website, including but not limited to:

● Engaging in fraudulent transactions

● Posting defamatory, offensive, or unlawful content

● Attempting to gain unauthorized access to the Website’s infrastructure or systems

World Travel Studio reserves the right to deny access to the Website or terminate your

account for any reason, including violations of these terms.

8. Pricing and Payment

All prices displayed on the Website are subject to change without notice. Prices are quoted in the currency specified on the Website and may include taxes or other fees imposed by third-party suppliers or local authorities. Payment for bookings made through the Website must be completed via the available payment options, and all payments are subject to the terms and conditions of the payment processor.

World Travel Studio does not store or handle your credit card information. We use third-party payment processors that comply with relevant data security standards to ensure that your financial information is protected.

9. Force Majeure

World Travel Studio shall not be liable for any failure or delay in performance of any of its obligations under this Disclaimer due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, pandemics, government actions, strikes, or natural disasters.

10. Changes to This Disclaimer

World Travel Studio reserves the right to modify or update this Disclaimer at any time without prior notice. Any changes will be posted on this page with an updated date. By continuing to use the Website, you agree to be bound by the updated Disclaimer.

11. Governing Law and Jurisdiction

This Disclaimer shall be governed by and construed in accordance with the laws of India.  Any dispute arising out of or in connection with this Disclaimer shall be subject to the exclusive jurisdiction of the courts located in Mumbai, India.

12. Contact Us

If you have any questions or concerns regarding this Disclaimer, please contact us at:

Email: joy@worldtravelstudio.com

Address:

World Travel Studio

3B/004, Phoenix Paragon Plaza,

LBS Road, Kurla (W),

Mumbai - 400070, INDIA

By using the services provided by World Travel Studio, you acknowledge that you have read, understood, and agreed to the terms of this Disclaimer.

At World Travel Studio, we are committed to providing a seamless and satisfactory experience for all our users. In the event that you face any issues or are dissatisfied with the services provided, we have established this Grievance Policy to ensure a prompt and fair resolution of your concerns related to hotel bookings, experiences, transfers, or any other services availed through our platform.

1. Scope of the Grievance Policy:

This policy applies to all grievances related to:

● Hotel Bookings: Issues such as incorrect room bookings, substandard room conditions, and discrepancies in amenities.

● Experience Bookings: Concerns related to unavailability of experiences, inaccurate descriptions, issues with vendors, or dissatisfaction with the quality of services.

● Transfers: Complaints regarding transportation services, delays, cancellations, or issues with the quality of the transfer service.

2. Types of Grievances:

Common types of grievances that can be addressed include, but are not limited to:

● Booking Issues: Errors in booking confirmation, cancellation issues, overbookings, or incorrect dates.

● Service Quality: Substandard quality of hotel, experiences, or transfer services as compared to what was promised or expected.

● Refund and Compensation: Requests related to delayed or incorrect payments, refund processing, or compensation for substandard services.

● Communication Issues: Lack of communication or delayed responses from customer service, or issues with receiving necessary information.

● Other Concerns: Any other issues related to the services provided that are inconsistent with the agreed terms and conditions.

3. Grievance Reporting Procedure:

If you encounter any issues with your booking or services, please follow these steps to file a

grievance:

Step 1 - Contact Customer Support:

○ You can reach our Customer Support Team via email at joy@worldtravelstudio.com or by calling our helpline at 1800267021

○ Provide all relevant details related to your grievance, including but not limited to:

■ Booking Reference ID

■ Date of booking

■ Service or product issue (e.g., hotel name, experience type, or transfer details)

■ Description of the issue or concern

■ Any supporting documentation or images (if applicable)

Step 2 - Acknowledgment of the Grievance:

○ Upon receiving your grievance, we will acknowledge receipt within 24 working hours.

○ You will be provided with a Grievance Reference ID for tracking the progress of your complaint.

○ Our team will review your grievance and respond within 3 to 5 business days (depending on the complexity of the issue).

Step 3 - Investigation and Resolution:

○ Our customer support team will investigate the grievance and collaborate with the relevant service provider (hotel, vendor, transfer service, etc.) to resolve the issue.

○ We will provide you with an update on the status of the resolution within 7 business days.

○ If further information is required from your side, we will inform you promptly and ask for the necessary details.

Step 4 - Resolution Outcome:

○ Once a resolution has been reached, we will notify you via email or phone.

○ If the issue is resolved in your favor (e.g., a refund or compensation), we will initiate the necessary actions promptly.

○ If your grievance is not resolved in your favor, we will provide a clear explanation of why the request could not be fulfilled, along with any alternatives or recommendations.

4. Types of Resolutions:

Upon investigation, the following resolutions may be provided:

● Refunds: If your grievance involves an incorrect booking, or unsatisfactory service, a refund may be processed (if applicable under our terms and conditions).

● Compensation: In cases where services provided were substandard, compensation may be offered in the form of future discounts, travel credits, or other goodwill gestures. (if applicable under our terms and conditions)

● Rebooking: If your booking was incorrect or unavailable, we may facilitate a rebooking with the correct details or find an alternative service.

● Apology or Explanation: In cases where the service provider was at fault, we may offer an official apology, along with a clear explanation of what went wrong and the corrective measures taken.

5. Escalation Process:

If you are not satisfied with the outcome of your grievance or if the issue remains unresolved

after following the grievance procedure, you may escalate the matter as follows:

Step 1 - Escalate to Senior Management:

○ You can escalate your grievance to our Customer Relations Manager by emailing escalation@worldtravelstudio.com with the subject line "Escalation of Grievance - [Your Grievance Reference ID]."
○The Customer Relations Manager will review the case and respond within 3 business days.

Step 2 - External Mediation or Legal Recourse:

○ If the grievance is still unresolved after escalation, you may seek external mediation or file a complaint with consumer protection authorities in India (or relevant local authorities based on your location).

○ Please note that World Travel Studio operates in compliance with the relevant laws and regulations and will cooperate fully with regulatory bodies.

6. Timeframe for Grievance Resolution:

We aim to resolve grievances as quickly as possible. Typically, grievances will be resolved within 10 to 15 business days from the receipt of the complaint. However, the resolution time may vary depending on the nature and complexity of the issue.

7. Preventive Measures:

World Travel Studio is committed to continually improving the quality of its services. We actively review customer feedback and grievances to:

● Ensure that service providers are compliant with the standards and promises made on the platform.

● Identify areas for improvement in the booking process, service quality, and communication.

● Provide training to our customer support team to enhance responsiveness and accuracy in handling grievances.

8. Contact Details for Grievance Resolution:

● Email Support: joy@worldtravelstudio.com

● Customer Relations (Escalation): escalation@worldtravelstudio.com

● Helpline Number: 18002670261

● Office Address: 3B/004, Phoenix Paragon Plaza, LBS Road, Kurla (W), Mumbai - 400070, INDIA

9. Customer’s Responsibility:

To help us resolve grievances efficiently, we request that:

● You provide accurate and complete information when filing your grievance.

● You notify us of any issues as soon as they arise to allow us to take prompt action.

● You follow up regularly, using the grievance reference ID provided, to ensure timely resolution.

10. Limitation of Liability:

World Travel Studio will make every reasonable effort to resolve grievances in a fair and timely manner. However, our liability is limited to the value of the service or booking involved and does not extend to any indirect, consequential, or punitive damages.

Note: This Grievance Policy is part of the Terms and Conditions governing the use of the World Travel Studio website. By using the website, you agree to the terms outlined in this policy.

1. How do I book a hotel on World Travel Studio?

Simply search for your desired destination on World Travel Studio, check available dates,

and browse through a list of hotels. Once you’ve selected a hotel, choose your room type

and proceed to payment to confirm your booking.

2. Can I book a hotel without creating an account?

No, you need to create an account on World Travel Studio to complete your hotel booking.

This allows you to manage your reservations, save preferences, and access special offers

for a smoother travel experience.

3. How can I modify or cancel my hotel booking?

You can modify or cancel your booking by logging into your World Travel Studio account

and visiting the "Booking History" section. Please note that cancellation policies vary

depending on the hotel, and fees may apply.

4. What payment methods do you accept?

We accept a variety of payment methods on World Travel Studio, including credit/debit

cards (Visa, MasterCard), EMIs (Credit/Debit Cards & Cardless), PayLater, net banking from

58 banks, UPI, 8 mobile wallets, and other secure online payment options.

5. Is it safe to book a hotel on your website?

Yes, absolutely. World Travel Studio uses the latest SSL encryption technology to protect

your personal and payment information. You can book with confidence knowing your data is

secure.

6. Do I need to pay at the time of booking?

Yes, payment is required at the time of booking on World Travel Studio to secure your

reservation. The full payment, as per the booking terms, will be clearly displayed during the

booking process.

7. How can I find the best deals?

You can find great prices by browsing World Travel Studio's platform. Additionally, signing

up for our newsletter will keep you updated on the latest promotions and exclusive offers

sent directly to your inbox.

8. Can I book a hotel for someone else?

Yes, you can book a hotel for someone else through World Travel Studio by entering their

details during the booking process. Make sure to provide their contact information to receive

booking confirmations.

9. How do I know if my booking is confirmed?

Once you complete your booking on World Travel Studio, you will receive a confirmation

email with your booking details, including your reservation number and hotel contact

information. You can also view your booking details in your account.

10. What should I do if I haven’t received my booking confirmation email?

Check your spam or junk folder first. If you still can't find the email, please contact World

Travel Studio's support team, and we’ll assist you with the confirmation.

11. Can I change the dates of my booking?

Unfortunately, changing the dates of your booking on World Travel Studio is not available.

Once a booking is confirmed, the dates are fixed. If you need to make any changes, you

would need to cancel your current booking as per the hotel’s cancellation policy and make a

new reservation.

12. Are taxes and fees included in the listed price?

The listed prices on World Travel Studio typically include most taxes and fees barring GST,

which is shown on the booking page. However, taxes like city taxes, tourist fees, and resort

fees are not included in the price, as they have to be paid directly at the hotel. These

additional fees will be clearly displayed separately before you confirm your booking, so you’ll

know exactly what is included in the total cost.

13. What happens if I don't show up at the hotel?

If you do not show up at the hotel without prior cancellation, as per the hotel’s cancellation

policy, the full amount of your booking will be charged as a "no-show" fee. Please be sure to

review the hotel’s cancellation policy on World Travel Studio before booking to avoid any

charges in case of a change in your plans.

14. Can I request special accommodations or services?

Yes, you can specify special requests (such as early check-in, late check-out, or

accessibility needs) during the booking process on World Travel Studio. However, these

requests are subject to availability and the hotel’s policies. You can also contact the hotel

directly to make any special requests or confirm availability. Please note that the hotel will

determine if they can accommodate your request.

15. How do I contact customer support?

If you need assistance, you can contact us via email at joy@worldtravelstudio.com or visit

our Contact Us page on World Travel Studio for more options.

16. Do you offer loyalty programs or rewards?

At this time, World Travel Studio does not have a formal loyalty program, but we do offer

exclusive deals and discounts to registered users and subscribers. Be sure to sign up for our

newsletter for the latest offers.